Returns Policy

1.1 Return of Goods

Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (hereinafter referred to as “the CPA”). If you are entitled in law to return goods, then and in line with the CPA a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

1.1.1 Non-returnable/ non-refundable items:

1.1.1.1 Delivery and or installation costs

1.1.1.2 Pre-paid cards

1.1.1.3 Digital content

1.1.1.4 Any damaged or abused items

1.1.1.5 Speakers unless it is found that the goods were defective at the time of purchase.

1.2 Under no circumstances will we accept goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or have been subjected to misuse or abuse.

1.3 We sell goods for domestic use only and for the purpose for which we manufactured them. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect.

1.4 Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (“CPA”) which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on Astra to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Astra if:

1.4.1 The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);

1.4.2 The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and

1.4.3 The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).

1.5 You are entitled to cancel any sale concluded on this Website (online sales) within 3 days after date of receipt of the goods and to obtain a refund.

1.6 In the unfortunate event that your purchased goods become faulty/ defective, you may opt to have it taken to any Astra store. After goods have been inspected and assessed, the following steps will be taken:

Step 1 – Have the goods repaired

Step 2 – Have goods replaced

Step 3 – Be refunded the price paid

A refund is deposited directly into your credit card or bank account. This process may take up to 14 working days. A refund processing period will only start from the time we have received the returned goods. Unfortunately, no cash refunds.

1.7 If we find the goods to not be faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty because of misuse, abuse or negligence.

1.8 The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to;

1.8.1 Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;

1.8.2 Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;

1.8.3 The use of accessories which have not been approved by the manufacturer;

1.8.4 The application and/or use of any incorrect or abnormal electrical or water supply to the appliance;

1.8.5 Any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;

1.8.6 The presence in the appliance of objects which the appliance is not intended to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;

1.8.7 Neglect, misuse, or wilful abuse of the appliance;

1.8.8 Anything related to the appearance of the appliance which does not in Astra’s sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discolouring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;

1.8.9 Rust or the effects of rust;

1.8.10 Repairs or attempted repairs of the appliance by any person other than Astra or its authorized repairers;

1.8.11 Any modification of the appliance by any person other than Astra or its authorized repairers;

1.8.12 Parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;

1.8.13 Fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of the Astra;

1.8.14 Any defect arising out of the design of the appliance;

1.8.15 Any defect caused by lightning strike or power surges;

1.8.16 Blown or damaged speakers arising from misuse;

1.8.17 Any damage caused due to the use of generic or re-filled cartridges;

1.8.18 Any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radio activity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.

1.9 With cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not make up the main body of the camera. With TV’s; Hi-Fi’s; VCR’s or DVD’s–remotes are not covered.

1.10 Astra will not be liable for the costs of;

1.10.1 Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;

1.10.2 Work covered by the manufacturers’ recall of the appliance;

1.10.3 Call out charges where the breakdown is not covered by the extended warranty;

1.10.4 And material or labor which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.

1.11 Astra will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.

1.12 Repairs may not be affected without prior authorization from Astra.

1.13 In the case of an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labor and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call out charge should no defect be found in the appliance.

1.14 Astra authorised repairers reserve the right not to do house calls in areas where their personal safety may be at risk.

1.15 Certain products will contain their own supplier warranty and you are advised to keep same and refer to same for any differences in the above